| Changes to Terms and Conditions
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Dear Mr Bonello,
As we'll be updating our Terms and Conditions with effect from 1 January 2027, we are providing you with a summary of the main changes below. Please keep in mind that some changes may not apply to you.
Changes to our General Terms and Conditions - Current, Savings & Card Accounts for Individual and Micro-Enterprises (hereinafter referred to as "General Terms and Conditions"):
Clause 4.1 : If you owe us money, we may use any funds or available balance you hold with us, even across currencies. This is known as our right of "set-off".
Clause 7.5 : When requesting us to update your address, we may ask you for supporting documentation and will only update it once these are received and verified.
Clauses 7.6 : We'll give at least 30 days' notice before the account falls dormant. If you don't respond within 60 days after it's classified as dormant, we may transfer the balance held in such account to another active account (if the dormant and active accounts are both personal or both business accounts) and close it. If your balance isn't in the currency of the active account, we may convert it to that currency.
Clause 7.7 : If all your accounts (all personal accounts or all business accounts) are dormant, we may transfer any credit balances in those accounts to a suspense account and then close the accounts. We'll always give you at least 60 days' written notice in advance before doing this. Any money moved to a suspense account will still belong to you and you can claim it back at any time. If your balance isn't in euros, we may convert non-euro balances to euros (and we may also convert euros to a non-euro currency, where needed).
Changes to our General Terms and Conditions, our Current Account Terms and Conditions, our Student Account Terms and Conditions, our General Tariff for Personal Banking Customers, and our General Tariff for Fusion Customers to align them with the updated Central Bank of Malta Directive No. 19 (on the use of cheques and bank drafts):
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cheques can only be issued for amounts equal to or exceeding €50;
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we will no longer encash cheques - cheques must be deposited to the payee's account;
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cheques have a validity of three (3) months.
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For more information, including frequently asked questions, please visit
www.hsbc.com.mt/directive-19.
Changes to our General Tariff for Fusion Customers:
The €200 minimum balance is calculated across your Fusion accounts and applied separately from personal accounts; some exemptions have been removed, and if you don't qualify for any of the remaining exemptions, you will be charged the Minimum Balance Fee.
Changes to our Card Conditions of Use:
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Clause 1.3 : Cards must be activated within 90 days; inactivation or inactivity for 13 months may result in its cancellation, and this to protect both you and us.
Clause 1.4 : Card autorenewal requires at least one transaction before the last 2 months prior to expiry.
Clause 1.5 : If a replacement card is issued, the previous card may be cancelled or suspended or its use restricted; you will have to activate the replacement card for use.
Clause 1.16 : We may refuse payments that would result in a credit balance on your credit card account; we may transfer any such credit balances to any of your demand deposit account held with us.
Clause 1.17 : You must maintain an active savings or current account to be eligible for a credit card account.
Clause 2.1 : Though subscribed for Online Banking, statements may sometimes still be received by post.
Clauses 2.2 – 2.5 : clarifications on interest and payment handling, including daily interest on cash advances and payment allocation order.
Clause 16 : clarification regarding the exercise of your right of withdrawal.
Information about the updated Central Bank of Malta Directive No. 14 (on the Central Credit Register):
The Directive has been updated for financial institutions and financial vehicle corporations to also have access to information on the Central Credit Register (including personal data) on reportable exposures. For more information, please visit www.hsbc.com.mt/directive-14.
We're here to help
The updated terms and conditions can be viewed on: www.hsbc.com.mt/rates-and-tariffs/changes or by requesting a printed copy at your preferred branch. If necessary, more information or assistance can be obtained by sending us a secure message via Online Banking (to the attention of the Customer and Products Team), visiting a branch (please visit www.hsbc.com.mt/branch-list for more details), or calling us on:
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for Premier customers: +356 2148 9100 (24 hours a day, 7 days a week);
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for Advance customers: +356 2148 9101 (08:00–18:00, excluding Sundays and public holidays);
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for Retail customers: +356 2380 2380 (08:00–16:00, excluding Sundays and public holidays);
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for Fusion customers: +356 2380 2389 (08:00–16:00, excluding Sundays and public holidays).
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Thank you for choosing us for your banking needs.
Yours faithfully,
Mark Fenech
Head of Transactional Products
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Registered in Malta number C3177. Registered Office: 116, Archbishop Street, Valletta VLT 1444, Malta. HSBC Bank Malta p.l.c. is regulated and licensed to carry out the business of banking in terms of the Banking Act (Cap.371 of the Laws of Malta) by the Malta Financial Services Authority.
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